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Shipping & Returns

Shipping & Returns

 

1 Shipping

1.1 Kombucha Club

As a member, you will receive free shipping with your Kombucha Club box. Our Kombucha Club subscription ships on the 26th of each month. Please note you must subscribe by the 24th of each month in order to receive your Kombucha Club by the 30th, otherwise your subscription will roll into the next month. We only ship to the UK (Tracked via DHL). For any shipping related queries please email hello@kombuchawarehouse.com 

1.2 All Other Products

The standard shipping fee for all other kombucha products on our site is £5. To qualify for free shipping, add 24 kombucha products to your cart and check-out. Shipping takes approximately 2-3 days. We only ship to the UK (Tracked via DHL). For any shipping related queries please email hello@kombuchawarehouse.com 

 

2 Returns

2.1 Faulty Products

We want you to make sure you are happy with your kombucha. In the rare event that your order is damaged or faulty, please contact hello@kombuchawarehouse.com to arrange a replacement order or refund. 

 

2.2 Cancellations

Unless faulty, we cannot cancel an order once placed or provide a refund. For any queries,  please contact hello@kombuchawarehouse.com. For the Kombucha Club, you can manage your subscription via the My Account section of our website.




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